General Product FAQs
Training
FAQs
- Log In
- What are credits?
- How are calls billed?
- How do I obtain opt-ins/consent?
- Why did my payment fail?
- Do you offer training or webinars?
Troubleshooting
Managing Contacts
- Select Contacts
- Validate Contacts
- Understand the Do Not Contact List
- Import NationBuilder Contacts
- Import SalesForce Contacts
- Import Zoho Contacts
Voice Broadcast
Call Tracking
- Video Demo
- Purchase Numbers
- Access the Numbers Page
- Configure Numbers
- Configure Auto Replies
- Call Summary and General Options
SMS
Keywords
Cloud Call Center
- Using Cloud Call Center
- The Agent Portal
- Cloud Call Center Dashboard
- Create and Script
- Add Survey
- Add Agents
Account Settings
Billing
- Locate the Billing Page
- Choose a Billing Plan
- Add Credits
- Save a Credit Card
- Cloud Call Center Billing
- Cloud Call Center Billing (Legacy Product)
Records and Statistics
- Understand Campaign Statistics and Dispositions
- Cloud Call Center Agent Session Statistics
- Access Call Tracking Statistics
- Access Keyword Statistics
- View Call Records
- View Text Records
IVR
CallFire XML
See all 24 articlesCommunity Content
Account Migration
IVR Product Library
Round Robin Transfers
Advanced Topics
Guide to writing Text To Speech (TTS)
Inbound Voice Mail Only
Business Hours - After Hours IVR
Real Estate Listings
Surveys
Political Polling
Credit Card Payments
Emergency Information Hotline
Delivery Reminder / Notification
Brand Initiatives
Appointment Reminder/Confirmation Scheduler
Collections Calls
API Documentation
Webhooks
Manage your CallFire labels
Purchase and Provision a Phone Number
- Core Details
- Provisioning a Phone Number How-to
- 01. Query Region Information
- 02. List Numbers Owned By Your Account
- 03. Get Information About A Single Number Owned By Your Account
- 04. Configure a Phone Number On Your Account
Overview
Broadcast Service
- Create Broadcast
- Update Broadcast
- Query Contact Batches
- Query Broadcast Schedule
- Query Broadcasts
- Get Contact Batch
Text Broadcast
See all 8 articlesNumber Service
- Introduction
- Search Available Numbers
- Search Available Keywords
- Query Regions
- Query Numbers
- Query Keywords
Subscription Service
- Notification samples
- Introduction
- Create Subscription
- Update Subscription
- Query Subscription
- Get Subscription
Label Service
See all 7 articlesCall Service
See all 8 articlesContact Service
- Create Contact List
- Add contact to list
- Remove Contacts from List
- Delete Contact from List
- Get Contact List
- Update Contacts
Result Codes
Contextual Help Content
Reporting
Account Tools
- Manage Contacts
- Contact Lists: Contact List Editor
- Contact Lists: DNC List (Do Not Contact)
- Contact Lists: All Contacts
- Contact Lists
- Adding Contacts
Account Settings
- Settings: Manage Labels
- Settings: Share Links
- Settings: List Validation
- Account Settings: Integrations
- Settings: Notifications
- Settings: API Access
Billing
- Billing: CallFire Product Pricing
- Purchase: Add Phone Number
- Purchase: Add Credits
- Billing: Credit Usage History
- Billing: Plan Usage
- Billing: View Past Usage
Phone Numbers (Call Tracking)
- Phone Numbers: Number Porting Requests
- Configure Phone Number
- Phone Numbers: Call Summary
- Create IVR: Basic XML Tags
- Phone Numbers - List View
- Call Tracking: Call Settings Configuration
SMS
- Keywords
- Text Broadcast Overview
- Inbox
- Text Broadcast: List View
- SMS: Text Summary
- IVR Broadcast: List View