General Product FAQs
Training
FAQs
- How do I cancel my call tracking number?
- Why is my call tracking number ringing busy when I call it?
- Log In
- What are credits? What are they used for?
- How are calls billed?
- How do I obtain opt-ins/consent?
Troubleshooting
Managing Contacts
- Select Contacts
- Validate Contacts
- Understand the Do Not Contact List
- Import NationBuilder Contacts
- Import SalesForce Contacts
- Import Zoho Contacts
Voice Broadcast
Call Tracking
- Video Demo
- Purchase Numbers
- Access the Numbers Page
- Configure Numbers
- Configure Auto Replies
- Call Summary and General Options
SMS
Keywords
Cloud Call Center
- Using Cloud Call Center
- The Agent Portal
- Cloud Call Center Dashboard
- Create and Script
- Add Survey
- Add Agents
Account Settings
Billing
- Locate the Billing Page
- Choose a Billing Plan
- Add Credits
- Save a Credit Card
- Cloud Call Center Billing
- Cloud Call Center Billing (Legacy Product)
Records and Statistics
- For Call Tracking call records, what's the difference between Initial Transfer, Received Transfer, and Live Answer?
- Understand Campaign Statistics and Dispositions
- Cloud Call Center Agent Session Statistics
- Access Call Tracking Statistics
- Access Keyword Statistics
- View Call Records
IVR
CallFire XML
See all 24 articlesCommunity Content
Account Migration
IVR Product Library
Round Robin Transfers
Inbound Voice Mail Only
Business Hours - After Hours IVR
Real Estate Listings
Surveys
Emergency Information Hotline
Delivery Reminder / Notification
Brand Initiatives
Appointment Reminder/Confirmation Scheduler
Collections Calls
Political Polling
Guide to writing Text To Speech (TTS)
Advanced Topics
API Documentation
Webhooks
Manage your CallFire labels
Purchase and Provision a Phone Number
- Core Details
- Provisioning a Phone Number How-to
- 01. Query Region Information
- 02. List Numbers Owned By Your Account
- 03. Get Information About A Single Number Owned By Your Account
- 04. Configure a Phone Number On Your Account
Overview
Broadcast Service
- Create Broadcast
- Update Broadcast
- Query Contact Batches
- Query Broadcast Schedule
- Query Broadcasts
- Get Contact Batch
Text Broadcast
See all 8 articlesNumber Service
- Introduction
- Search Available Numbers
- Search Available Keywords
- Query Regions
- Query Numbers
- Query Keywords
Subscription Service
- Notification samples
- Introduction
- Create Subscription
- Update Subscription
- Query Subscription
- Get Subscription
Label Service
See all 7 articlesCall Service
See all 8 articlesContact Service
- Create Contact List
- Add contact to list
- Remove Contacts from List
- Delete Contact from List
- Get Contact List
- Update Contacts
Result Codes
Contextual Help Content
Reporting
Account Tools
- Contact Lists
- Contact Lists: All Contacts
- Contact Lists: DNC List (Do Not Contact)
- Contact Lists: Contact List Editor
- Add Contacts
- Add Contacts: Upload a File
Account Settings
- Account Settings
- Account Settings: API Access
- Account Settings: List Validation
- Account Settings: Manage Labels
- Account Settings: Notifications
- Settings: Share Links
Billing
- Billing: CallFire Product Pricing
- Purchase: Add Phone Number
- Purchase: Add Credits
- Billing: Credit Usage History
- Billing: Plan Usage
- Billing: View Past Usage
Phone Numbers (Call Tracking)
- Phone Numbers - List View
- Phone Numbers: Call Summary
- Call Tracking: Select Numbers to Configure
- Call Tracking: Settings Configuration - Call Options
- Call Tracking: Settings Configuration - Call Sounds
- Call Tracking: Settings Configuration - Notifications
SMS
- Text Broadcast: List View
- Create Text Broadcast: Compose
- Create Text Broadcast: Personalize Your Message
- Text Broadcast: Settings
- Text Broadcast Overview
- Keywords