CallFire initiates a series of checks to ensure the integrity of your contact lists. During this process, you may be asked to resolve any errors.

Validation Resolution Options

General

• Create New Bypass error resolution. For example, if CallFire finds a duplicate number or contact, in will create a new (second) entry.

• Merge Resolve error by overwriting existing contact information with the more recent.

• Scrub Resolve error by removing contact.

Column Mapping/Unrecognized Columns (Only applies to mapping errors)

• Name manually View a snapshot of your Excel upload and indicate which column contains the phone numbers you want to call

• Use defaults Have the system search for the default column: homePhone

Validation Steps

• Mapping/Unrecognized Columns: System unable to determine which phone number to call

• Multiple Rows with the Same Number: The same number found associated with several contacts

• Contains International Numbers: Support for US and Canada only

• Invalid Numbers: Non existent area code, non existent number

• Do Not Call Numbers: Numbers on your CallFire DNC list

• Duplicate Numbers in Campaign: Duplicate numbers detected

• Existing Contacts: Contacts already saved in your All Contacts Library

• Terms of Service: Required to complete process

Tips

CallFire strongly recommends these choices as best practices:

• Manually resolve any mapping/unrecognized column errors. Verify the exact numbers you want to call.

• Merge existing contacts. You don't need two copies of the same person in your All Contacts Library.

• Scrub all other numbers, especially duplicate numbers.