To access the Call Records page, click on one of your phone numbers, and then on the Call Records link. This page displays the dispositions of all your incoming calls. There are two types of CallFire dispositions: Live Answer and Transfer. Live Answer calls were not transferred (no one picked up), and Transfer calls were successfully connected to the recipient. CallFire records Transfers in two "legs," which are defined below.
- Live Answer A call was placed to your CallFire phone number, but it did not transfer (no one picked up the transferred call).
- Initial Transfer A call was placed to your CallFire phone number, and it successfully transferred. The initial transfer begins when the call connects, and ends when the recipient hangs up. It includes the ringing, the whisper, and the actual conversation.
- Received Transfer This is the part of the Initial Transfer that includes only the conversation between the caller and the recipient.
Click the blue toggle arrow before the Received Transfer so that you will see both the Received and Initial Transfers. Then click on the Initial Transfer link. This will open up a panel to the right, where you will find icons to listen to and/or download the call. If the contact exists in your CallFire database, you will also see any information that you previously entered, including the caller's name, ZIP code, and other information. If the number has never contacted you before, you will see only the incoming phone number.
Click this to filter the types of calls that are displayed.
The Export link allows you to download your calls records into .xls(s) and .csv formats.
When exporting call records, we provide the Initial and Received Transfers as separate legs of the call. Depending on your reporting needs, you will most likely use one or the other consistently. After you have exported your call records, you can filter your spreadsheet by transfers. Concentrate on the Initial Transfer if you require the entire call length, or on the Received Transfer if you only want the amount of actual talk time.
To block unwanted callers from contacting you again, open the Initial Transfer leg, and click the Block button on the right. If that number attempts to call you again, the caller will hear a busy signal. After you have blocked a number, you can unblock it at any time.