To cancel your account you will need to take these steps (Please Note: Your CallFire Support Agent (CSM) cannot do this for you):
a. If you have any Call Tracking numbers or Keywords, Auto Renew needs to be changed to “Off.”
b. If you are on a monthly billing plan, you will need to downgrade to the Basic Plan. Any unused credits from your monthly billing plan will expire on your renewal date. "Anytime credits" purchased with the basic plan will remain in your account for usage until 18th months from the date of purchase.
c. If you have a credit card on file, delete it from payment settings in your account.
Again, your CallFire CSM can help walk you through this process, but he or she cannot do this for you.