The Cloud Call Center is billed at one (1) credit per minute per agent logged in. CallFire bills the duration of the call to the agent, and not the calls we make to your contacts. In addition, any transfers that your agent initiates will also be billed at one credit per minute. As you are billed from the time your agents log in to the time they log out, please make sure that your agents log out of CallFire after they have finished calling.
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