Inbound Phone Tree

Description

Also known as an inbound auto-attendant, this is an automated answering service, usually offering several levels of call-routing. Initial routing might be to the department level, with sub-routing to sub-departments or even individuals. Extensions can be set up for individuals as well.

Samples

“Thank you for calling Joe’s Vintage Guitars. Please press 1 for sales, or 2 for service. Or press 3 to leave a message.”

[If Press 2] “You have reached the service department. Please press 1 for guitar or other instrument repair. Press 2 for amplifier or other electronic repair. Press 3 to leave a message.”

Use Cases

Any industry, any small business. This is particularly effective for small businesses just starting out that wish to appear to have a larger organization.

XML Coding for Sample Inbound Phone Tree

Optional XML Coding for Multiple Transfers

<!--(c) copyright 2013 CallFire.com -->
<!--Author: Bill Hughes-->
<!--Revisions: Jeff Spisak-->
<!--This sample script is provided as is-->
<!--with no warranties of applicability expressed or implied-->
<dialplan name="Root">
<play name="play_getMessage" type="tts" voice="female1">
Please record your message after the beep, and press pound when finished.
</play>
<record name="record_custMessage" varname="custMessage"> </record>
<menu name="Menu_virtAnsMachine" maxDigits="1" timeout="5000">
<play name="Play_virtAnsMachine" type="tts" voice="female1">
Press 1 to accept your message. Press 2 to listen to it. Press 3 to re-record it.
</play>
<keypress name="KP_Accept" pressed="1">
<goto>Play_Goodbye</goto>
</keypress>
<keypress name="KP_Listen" pressed="2">
<play name="Play_Message" type="url" cache="false">${custMessage}</play>
<goto>Menu_virtAnsMachine</goto>
</keypress>
<keypress name="KP_ReRecord" pressed="3">
<goto>play_getMessage</goto>
</keypress>
</menu>
<play name="Play_Goodbye" type="tts" voice="female1">
Thank you for using our voicemail service. Goodbye.
</play>
</dialplan>