The most common call disposition statuses are summarized above the Call Distribution map. For a complete list, visit Understand Campaign Statistics and Dispositions in our help documentation.
What do the numbers displayed in the status boxes mean?
Shows how many account credits have been consumed for the broadcast
Percentage of live contacts transferred (if transfer is enabled in the broadcast settings)
Credits / Transfer
Average of credits consumed by calls hosted for transferred contacts
The dialed line was answered by a live person and the designated Live Answer sound was played.
The dialed line connected to an answering machine and the designated Answering Machine sound was played.
The dialed line resulted in a busy signal.
Do Not Call
The contact requested to be added to your Do Not Call list using the enabled Do Not Call feature
The contact initiated a Transfer request using the enabled transfer feature.
The line dialed was not answered.
The Initial Transfer was completed and successfully connected the contact to the transfer recipient.
The contact phone number was not in service, or the local telephone carrier was temporarily overloaded or rejecting calls due to high call volume.
Your overview also provides a graphical summary of additional detail regarding your broadcast.
"Call Distribution" maps the concentration of calls across a geographic region.
The count of calls to each area is shown in boxes. To refine the distribution based on call disposition, check the box next to the distribution(s) you want displayed, then click "Filter".