IVR Broadcast: List View

Quickly identify broadcast progress, manage status, and access each individual broadcast.

How do I?

Customize your broadcast list view

• Filter by date range using the Calendar button.
• Limit to customized labels with the Filter Labels box.
• Search broadcasts using any part of the broadcast name from the Search box.

Start a new Broadcast

Click "New IVR Broadcast" to learn more and get started with your next IVR Broadcast.

Start, Stop, or Delete a Broadcast

Check the box to the left of your broadcast name, click "Actions", and select either "Start", "Stop", or "Edit". TIP: You can also Stop or Start the broadcast from the individual broadcast’s Overview.

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Columns

Name

By default, CallFire titles your broadcasts, “IVR Broadcast, [date and time created]”. Click the name to view the broadcast details. The name can be edited in the detail settings.

Status

This shows the current state of your broadcast. Possible statuses:

• Setup Incomplete: Broadcast is missing a message body, Caller ID, or set up is otherwise incomplete.
• Stopped: Broadcast has been created but not Started or Scheduled
• Scheduled: Broadcast has been created and scheduled to run at a later date and/or time
• Running: Broadcast is now in process, attempting to deliver your text or recorded message.
• Finished: All contacts attached to the broadcast have been dialed.

Progress

Shows number of contacts dialed or suppressed for Do Not Call, and how many remain to be dialed; remaining amount is also displayed as a percentage of the total contacts.

Live/Machine/Transfer/DNC

These columns indicate near real-time dispositions of calls within the broadcast.

Labels

Tags you have applied to the campaign; labels are used for filtering campaigns into groups for reporting or other purposes.

Modified

Shows the most recent date that calls were dialed or settings were changed.

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