CallFire Solutions

Broadcasts: List View

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Quickly identify broadcast progress, manage status, and access each individual broadcast.

How do I?

Customize the broadcast list view
  • Filter by date range using the Calendar button.
  • Limit to customized labels with the Filter Labels box.
  • Search broadcasts using any part of the broadcast name from the Search box.
Start a new Broadcast

Click "New [Voice / IVR / Text] Broadcast" to learn more and get started with your next Broadcast.

Start, Stop, or Delete a Broadcast

Check the box to the left of your broadcast name, click "Actions", and select either Start, Stop, or Edit.
TIP: You can also Stop or Start the broadcast from the individual broadcast’s Overview.

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Columns

Name

By default, CallFire titles your broadcasts, “[Voice/IVR/Text] Broadcast, [date and time created]”. Click the name to view the broadcast details. The name can be edited in the detail settings.

Status

This shows the current state of your broadcast. Possible statuses:

  • Not Finalized: Broadcast is missing a contact list, sound files, or set up is otherwise incomplete.
  • Stopped: Broadcast has been created but not Started or Scheduled
  • Scheduled: Broadcast has been created and scheduled to run at a later date and/or time
  • Running: Broadcast is now in process, attempting to deliver your recorded messages.
  • Finished: All contacts attached to the broadcast have been dialed.
Progress

Shows number of contacts dialed or suppressed for Do Not Call, and how many remain to be dialed; remaining amount is also displayed as a percentage of the total contacts.

Live/Machine/Transfer/DNC:

These columns indicate near real-time dispositions of calls within the broadcast.

Labels

Tags you have applied to the campaign; labels are used for filtering campaigns into groups for reporting or other purposes.

Modified

Shows the most recent date that calls were dialed or settings were changed.

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