CallFire Solutions

SMS: Text Summary

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Text Summary provides a graphical representation your aggregated Keyword or Phone Number texting activity.

You can filter summary data by custom date ranges using the calendar button to the right.

  • Texts by Date: Daily volume of Received texts versus Replies Sent. 
  • Texts by Time of Day: Approximate average hourly inbound and outbound text volume, illustrating the most active times throughout the day that your Call Tracking number receives texts and when replies are sent. 
  • Texts by Day of the Week: Approximate average daily inbound and outbound text volume, illustrating the most active times throughout the week that your Call Tracking number receives text and when replies are sent.

COMMON QUESTIONS

Why don’t I see any data displayed?

Check the date filter at the top right and select a wider or different range if necessary. If no activity is reported, you may want to send a text to your phone number to see how the data is displayed.

Where can I see the text messages?

Individual messages can be viewed either on the Text Records tab of your Phone Number, or in your account Inbox.

Have more questions? Submit a request

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