Voice Broadcast: Enable Sounds

Manage Voice Broadcast messages delivered to your contacts.

How do I?

Enable a sound type

Click the slide button to the left of the sound type name. When a sound is enabled the slide button will turn green. A sound file must be attached to all enabled selections in order to complete the sound setup. 

TIP: A Live Answer should always be enabled. 

Back to Top

Attach a sound file

Within the enabled sound selection, click "Select A Message" to choose file from your account Sound Library. CallFire sample sounds cannot be used.

Create a new sound file message directly via the "Select A Message" button, or through the account Sound Library, accessed by clicking your name at the top right of your account window.

TIP: If using Transfer and Do Not Call, these options are only accessible via Live Answer. Be sure to mention the option and the digit in your Live Answer Message.

Back to Top

Send Test Call 

Once you have attached your sound files, inspect your broadcast with the "Send Test Call" button. CallFire will call the number you provide and play your message, providing insight into the end user experience. You can edit and test as needed until your message is delivered as expected.

• Hint: Be sure to say "Hello" as you would normally answer the phone when receiving your test call.
• Tip: If Answering Machine is enabled, be sure to also test by letting the call go to voicemail.

Back to Top

COMMON QUESTIONS

How long should my outgoing message be?

Back to Top