When adding contacts to a broadcast or campaign, you can easily include a previously used set of contacts.
|See Also: Add Contacts | Manage Contacts|
To begin, choose Filter Previous List from Additional options.
Edit the name of your new contact list, if necessary (defaults to “Subset” & date/time).
- Select the previous Broadcast, Call Center campaign, Phone Number, or Keyword from the drop down that contains the list of contacts from which you want to filter.
- Select your filter type. You can use only one filter type at a time (see example provided below).
- Filter by these Responses:
Filter a campaign based on responses to custom dispositions (custom dispositions can only be created using Survey Questions in a Call Center Campaign).
- Include these Call Results:
Filter a campaign based on CallFire system dispositions (e.g. No Answer, Busy).