CallFire Solutions

Call Tracking: Settings Configuration - Advanced

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Advanced Settings allow you to designate business hours and activate Google analytics.

Office Hours

Select days and time frames to receive calls. Be sure to specify the appropriate time zone.

After Hours Message

If the Office Hours setting is enabled, an After Hours message must be selected from your Sound Library, or callers will hear nothing and after hours calls will go straight to voicemail or disconnect, depending on settings. 

Google Analytics

Input your Google Analytics domain, account id, and (self-selected) category to monitor Call Tracking events.

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Be sure to click "Finalize" to complete the configuration. Don’t miss this step, or your settings may not be saved and calls may fail!

Once your number is configured, you can return to and adjust these settings via the Phone Numbers link from your left navigation menu.

 

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