What is an IVR?

The term IVR stands for Interactive Voice Response. An IVR allows you to ask questions through prerecorded or auto-voice prompts, and receive response via phone pad key-press.

• A CallFire Call Tracking Phone Number can be configured with an inbound IVR, to manage handling of incoming calls.
• Alternately, an Outbound IVR allows you to fine-tune a Voice Broadcast with additional settings and advanced configuration options. COMMON QUESTIONS

Where can I find IVR guidelines?

• IVR Basic Help: General IVR help, including how to create a simple phone tree.
• Understanding Basic and Advanced Tags: This article defines all CallFire Tags, and includes examples of their uses. For a listing of terms, visit the CallFire XML page.
• CallFire IVR Product Library: Discusses advanced tagging, use of javascripting, and several real-world IVR projects which can be cut-and-pasted into your own IVRs.

Do I need to know a programming language to build my IVR?

Will CallFire create my IVR for me?

What does it cost to create my IVR?

How long does it take the IVR team to Build My IVR?

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