The term IVR stands for Interactive Voice Response. An IVR allows you to ask questions through prerecorded or auto-voice prompts, and receive response via phone pad key-press.
- A CallFire Call Tracking Phone Number can be configured with an inbound IVR, to manage handling of incoming calls.
- Alternately, an Outbound IVR allows you to fine-tune a Voice Broadcast with additional settings and advanced configuration options. COMMON QUESTIONS
Where can I find IVR guidelines?
- IVR Basic Help: General IVR help, including how to create a simple phone tree.
- Understanding Basic and Advanced Tags: This article defines all CallFire Tags, and includes examples of their uses. For a listing of terms, visit the CallFire XML page.