Your number may not work as expected in the following circumstances:
- No credits: A number will ring busy if your account does not have a positive credit balance displayed at the upper right. Click the credit balance shown and Add Credits to purchase credits.
- Number not configured: You must set up either call forwarding or add an IVR to the number to configure your Call Tracking number before it will work.
- Porting: If you have ported your number in from another carrier, the port in may still be in progress. Click Port Requests on the left navigation panel to check status of your port requests.